If you need a return or replacement, we make the process simple and hassle-free.
Return Process
1
Submit the RMA form Please complete this form to submit an RMA request. You will need the order number to send it.
2
Receive your RMA number Within 24 hours of receipt, we will send you an RMA number. This number must be included in the parcel.
3
Return label For a national return, we will include the return label with your RMA number. For international returns, please create your own label.
4
Shipping devices Each device must be labelled with the model number and IMEI number so that we can process the return. Missing labels can delay the return by up to 2 weeks.
5
Confirmation of receipt You will receive confirmation of receipt of the return 24 hours after the appliance has been returned to us.
6
Cash credit 72 hours after the return has been received and processed, a credit note will be issued. At that time, you will be able to choose between a refund, a replacement or a credit for your next order.
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Explore Our Product Range
Bulk stock of mobile phones, tablets, laptops, smartwatches and accessories for resellers, retailers & distributors across Europe.
Negobay is your trusted partner for bulk mobile sourcing—whether brand new, refurbished, or graded (A to C). We supply high-demand smartphones, tablets, and accessories to resellers, retailers, and distributors across Europe and beyond.With competitive pricing, real-time stock access, Marginal VAT options, and global logistics, Negobay helps you scale your mobile business with confidence—quickly, reliably, and profitably.
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